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PRIVACY POLICY

A Legal Disclaimer

Éirlúm Designs (“we”, “us”, “our”) is operated by Thomas Ryan as a sole trader in Ireland.
We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the rights you have under the GDPR.

Who we are

Éirlúm Designs
Operated by: Thomas Ryan, Sole Trader
Location: Trasternagh, Moylough, Ballinasloe, Co.Galway, Ireland
Email: info@eirlumdesigns.com

For all data protection matters, contact: info@eirlumdesigns.com

What Personal Data We Collect

We may collect the following categories of personal data:

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Information You Provide Directly

  • Name

  • Email address

  • Phone number (if provided)

  • Delivery address

  • Order details

  • Payment confirmation (not card numbers)

  • Payments are handled securely by third-party processors (Stripe, Apple Pay, Revolut).

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Uploaded Photos & Custom Content

If you upload photos or artwork for a personalised lamp, we will collect:

  • The images or files you upload

  • Any instructions or personalisation notes you provide

  • These files are used only for creating your ordered product.

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Automatically Collected Information

Collected via cookies/analytics tools:

  • IP address

  • Browser type & device type

  • Pages viewed

  • Time spent on the website

  • Traffic source

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You can control cookies via your browser settings.

How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Contact you about your purchase or any issues

  • Create custom or personalised products using images you upload

  • Improve our website and customer experience

  • Manage payments and prevent fraud

  • Comply with legal and tax obligations

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Your uploaded photos are:

  • Used solely to create your personalised product

  • Stored securely

  • Never reused, resold, or shared with third parties

  • Deleted after your order is completed (details below)

How Long We Keep Your Data

  • Uploaded photos: deleted within 30 days of your order being completed, unless you request earlier deletion.

  • Order information: kept for 7 years as required under Irish tax law.

  • Emails/messages: retained as long as needed to handle your query.

  • Analytics data: kept according to third-party provider retention periods.

Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

  • Contract necessity: processing your order and creating personalised items

  • Legitimate interests: improving the website, fraud prevention

  • Legal obligation: tax, accounting, and invoicing

  • Consent: when you agree to optional cookies or marketing communications

  • You may withdraw consent at any time.

Sharing Your Data

  • We do not sell or share your data with third parties for marketing.

  • We may share data only with trusted service providers who help us operate the business: Website hosting provider (e.g., Wix)

  • Payment processors (Stripe, Apple Pay, Revolut)

  • Delivery carriers (An Post, DPD, etc.)

  • These providers act as GDPR-compliant processors and only use your data to perform their services.

Security of Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted website connection (HTTPS)

  • Secure storage of uploaded photos

  • Restricted access to customer files

  • GDPR-compliant third-party services

  • Regular security reviews of accounts and devices

  • No method of transmission is 100% secure, but we follow industry best practices.

Your Rights (Under GDPR)

You have the right to:

  • Access your personal data

  • Correct incorrect or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request a copy of your data (“data portability”)

  • Withdraw consent where given

  • Lodge a complaint with the Irish Data Protection Commission

  • To exercise your rights, email: info@eirlumdesigns.com

International Transfers

  • Your data may be processed outside the EU (e.g., by Wix hosting servers).

  • All transfers are done under GDPR-compliant safeguards such as Standard Contractual Clauses.

Photo Upload Policy (Important for Custom Lamps)

By uploading photos, you confirm that:

  • You own the image or have permission to use it

  • No copyrighted, illegal, or harmful content is uploaded

  • The images may be used solely for creating your personalised product

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We will:

  • Never reuse your photos for marketing unless you explicitly consent

  • Delete your photos after your order is fulfilled (within 30 days)

  • If you want your photos deleted immediately after your lamp is produced, just email us.

Children’s Privacy

  • Our products and website are not intended for children under 16.

  • We do not knowingly collect information from children.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your GDPR rights:

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Éirlúm Designs
Email: info@eirlumdesigns.com
Trasternagh, Moylough, Ballinasloe, Co. Galway, Ireland

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